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Accessibility Statement

Accessibility Statement

Effective Date: May 13, 2026 Last Reviewed: May 13, 2026 Version: 1.2

CI Web Group, Inc. ("CI Web Group") is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to the websites we operate, including https://ciwebgroup.com, https://getstarted.ciwebgroup.com, and any other ciwebgroup.com subdomain operated by CI Web Group (collectively, the "Sites"), and to the products and services we provide to our clients in the trades industry.

This Statement applies to the Sites. It does not apply to client-owned websites or client-operated properties (including websites hosted on Hydra OS, WordPress, or Webflow under a client's own domain), each of which is governed by the client's own accessibility statement.

1. Our Commitment

We believe a website that anyone can use is the right baseline for any modern business, and especially for the trades — where homeowners, business operators, technicians, and office staff all need to reach the same information from very different devices, environments, and abilities. Accessibility is a permanent part of how we design, build, and maintain the Sites.

2. Conformance Target

The Sites are designed to conform to Web Content Accessibility Guidelines (WCAG) 2.2, Level AA published by the World Wide Web Consortium (W3C). WCAG 2.2 is a superset of WCAG 2.1 and incorporates all WCAG 2.0 and 2.1 success criteria; conformance with 2.2 AA therefore satisfies the predecessor versions.

Portions of the Sites also meet Level AAA criteria where practical, but full AAA conformance is not asserted across the Sites.

3. Applicable Standards and Laws

CI Web Group is a private business and a public accommodation under Title III of the Americans with Disabilities Act (ADA) (42 U.S.C. §§ 12181 et seq.; 28 C.F.R. Part 36). Although Title III does not currently prescribe explicit technical web standards, U.S. courts and the U.S. Department of Justice have widely treated WCAG 2.1 / 2.2 Level AA as the applicable benchmark for ADA web accessibility.

In addition, we reference the following as design guidance:

  • U.S. Department of Justice rule for state and local government web content (28 C.F.R. Part 35, as amended by the Final Rule published April 24, 2024) — establishing WCAG 2.1 AA as the standard for Title II entities. We adopt this as a floor and target WCAG 2.2 AA above it.
  • Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as refreshed in 36 C.F.R. Part 1194 — referencing WCAG 2.0 AA. Conformance with WCAG 2.2 AA satisfies this reference.
  • European Standard EN 301 549 — for clients and visitors in the EU.

4. Measures We Take

To support accessibility across the Sites, we:

  • Use a design system based on accessible color tokens, with verified contrast ratios meeting or exceeding WCAG AA minimums (4.5:1 for normal text, 3:1 for large text and non-text UI components);
  • Build with semantic HTML, ARIA landmarks, and proper heading order;
  • Provide a "Skip to main content" link on every page;
  • Ensure all interactive elements are operable by keyboard with a visible focus indicator;
  • Manage focus on route changes within our single-page-application so screen-reader users are oriented;
  • Label all form fields, associate error messages, and announce validation errors using ARIA live regions;
  • Provide text alternatives for non-decorative images and mark decorative images so assistive technologies can skip them;
  • Caption pre-recorded videos and provide transcripts where practical;
  • Respect users' prefers-reduced-motion setting for animations;
  • Maintain minimum touch-target size of 44 × 44 CSS pixels for interactive controls;
  • Declare the document language;
  • Avoid relying on color alone to communicate meaning;
  • Test new components against accessibility criteria as part of our release process.

5. Testing and Audit Methodology

The Sites are reviewed for accessibility using a combination of:

  • Automated tooling — axe-core, Lighthouse, and Pa11y, integrated into our development workflow;
  • Manual review — keyboard-only navigation, color-contrast checks, heading-order audits, ARIA review, and zoom/reflow testing;
  • Assistive-technology testing — including VoiceOver (macOS / iOS), NVDA (Windows), TalkBack (Android), and Dragon NaturallySpeaking voice control on representative pages;
  • Independent third-party audits — engaged at least annually and after any major redesign.

We track findings in our internal accessibility log and remediate identified barriers in a prioritized backlog. Critical issues — those that fully block access to a function — are addressed within ten (10) business days; high-priority issues within thirty (30); medium and low priority on a published cadence.

6. Known Limitations and Remediation Status

Despite our efforts, some content may not yet fully conform to WCAG 2.2 AA. Known limitations as of this Statement:

  • Some third-party-hosted media (such as embeds and external sign-in widgets) may not fully conform; we provide alternative contact paths where this is the case.
  • Some legacy content (PDFs and documents predating this Statement) may not be fully tagged for screen-reader navigation. We are remediating older documents as they are updated and will produce accessible alternatives on request (see Section 7).
  • New components may briefly precede full assistive-technology testing during initial rollout, after which they are reviewed and corrected.

If you encounter content not listed above that you believe does not meet WCAG 2.2 AA, please tell us (Section 7).

7. Feedback, Accommodation Requests, and Alternative Access

We welcome your feedback and will work with you to provide the information, service, or function you are trying to reach.

Email: accessibility@ciwebgroup.com Phone: (877) 839-1122 Mail: CI Web Group, Inc., Attn: Accessibility, 3120 PMB 92129, Suite 100, Houston, Texas 77098

Please describe the issue, the page URL, the assistive technology and browser/device you are using, and the best way to reach you. We respond to accessibility requests within five (5) business days and will provide the requested information or accommodation in an accessible format at no cost to you. Reasonable accommodations include accessible PDFs, screen-readable summaries, large-print materials, voice readouts, and alternative communication channels.

8. Formal Grievance Procedure

If you believe we have not satisfied an accessibility request or have otherwise failed to provide equal access, you may file a formal grievance:

  1. Submit a written grievance to accessibility@ciwebgroup.com or by mail (Section 7), including your name, contact information, a description of the alleged accessibility barrier, the date(s) it occurred, the page or service affected, and the resolution you are seeking.
  2. Acknowledgment within five (5) business days.
  3. Investigation and response within thirty (30) calendar days, including a written description of findings and any corrective action.
  4. Appeal — if the response is unsatisfactory, you may appeal in writing to legal@ciwebgroup.com within thirty (30) days of receiving the response; an appeal is reviewed by an officer of CI Web Group not involved in the original determination, and a final written response is issued within thirty (30) days of the appeal.

Filing a grievance with us does not preclude any legal remedies otherwise available under federal, state, or local law.

9. Accessibility of Client Sites and Platforms

CI Web Group provides hosting, maintenance, marketing, and (on Hydra OS) build services for client websites in the trades industry. New websites built on Hydra OS are designed against the WCAG 2.2 AA target described above.

CI Web Group also hosts and maintains client websites operating on WordPress and Webflow, whether originally built by CI Web Group prior to its cessation of new builds on those platforms (WordPress: 2024; Webflow: 2026) or transferred to CI Web Group from a prior vendor. The accessibility posture of any such site reflects:

  • The platform versions, themes, plugins, integrations, and accessibility standards in effect at the time of the original build;
  • Any subsequent updates, modifications, plugin or theme changes, or content changes made by any party; and
  • Evolution of WCAG and U.S. accessibility expectations since the original build.

CI Web Group does not warrant the ongoing accessibility conformance of any WordPress or Webflow site, whether originally built by CI Web Group or transferred from a prior vendor. Specific conformance for any individual client site varies based on third-party themes and plugins, client-provided content, modifications by the client or the client's other vendors, and the scope of work in the active Statement of Work. Each client is solely responsible for the ongoing accessibility of content they author and publish through any platform, and for the accessibility of any third-party theme, plugin, integration, or modification applied to their site.

Hydra OS Upgrade Program (limited-time, no-cost path to a more accessible platform). Clients whose websites currently operate on WordPress or Webflow may be eligible for a no-cost upgrade to Hydra OS to address current accessibility, privacy, performance, and compliance requirements. Eligible clients must approve the upgrade in writing to their CI Web Group account team on or before August 31, 2026. Scope, sequencing, and scheduling are determined by CI Web Group and communicated at the time of approval. Clients who do not approve the upgrade by the deadline, or who decline the upgrade, remain solely responsible for the ongoing accessibility of their site on its existing platform, and any subsequent accessibility remediation work performed by CI Web Group on a Third-Party CMS Platform site will be billable as additional work. See the Terms of Service for additional details.

CI Web Group is otherwise available to help clients evaluate and improve the accessibility of their own sites and content under a Statement of Work.

10. Continuous Improvement

This Statement is reviewed at least annually and updated as needed. The Sites' accessibility is reviewed continuously, and we publish a refreshed conformance review at least once each calendar year.

11. Date of Preparation

This Accessibility Statement was prepared on May 13, 2026 by CI Web Group's accessibility lead with input from engineering, design, and external accessibility consultants. It will next be reviewed no later than May 13, 2027 and earlier if the Sites undergo a major redesign.

12. Contact

CI Web Group, Inc. 3120 PMB 92129, Suite 100 Houston, Texas 77098 Phone: (877) 839-1122 Email: accessibility@ciwebgroup.com